Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Hatch Auto Glass website at https://hatchautoglassrepair.com, our quote and scheduling services, and our text messaging program. By using our website, requesting a quote, scheduling service, or opting in to text messages, you agree to these Terms. Our Privacy Policy explains how we handle your information and is incorporated into these Terms.

Jump to: SMS / Text Messaging Terms

1. Who We Are

Hatch Auto Glass is a mobile auto glass company serving Arizona. We provide windshield replacement, windshield chip repair, rear and side glass replacement, ADAS calibration, and window tinting at the customer's location. Contact: (480) 447-3277, 360autoglass360@gmail.com.

2. Use of the Website

You may use this website to learn about our services, request a quote, and contact us. You agree not to misuse the website, interfere with its operation, submit false or misleading information, or use automated tools to scrape or overload it. The content on this website (text, images, logos, and design) belongs to Hatch Auto Glass or its licensors and may not be copied or reused without permission, except for your own personal, non-commercial reference.

3. Quotes and Estimates

Quotes provided through the website, by phone, or by text are estimates based on the vehicle and damage information you give us. The final price may change if the vehicle, glass type, features (such as sensors, cameras, heating elements, or rain sensors), or damage differ from what was described. We will confirm pricing with you before work begins. Quotes are not a contract for service until an appointment is confirmed.

4. Scheduling and Mobile Service

We come to the address you provide. You are responsible for giving us a safe, legal, and accessible place to work on the vehicle, with the vehicle available at the scheduled time. Appointment windows are estimates; traffic, weather, parts availability, and prior jobs can shift arrival times, and we will keep you informed. Some work, such as ADAS calibration, may require specific conditions and may be rescheduled if those conditions are not met. Please give us reasonable notice if you need to cancel or reschedule.

5. Insurance Claims

When you ask us to handle an insurance claim on your behalf, you authorize us to contact your insurer, verify coverage, and submit the claim for the work performed. Coverage and deductibles are determined by your policy and by Arizona law, not by Hatch Auto Glass. We verify coverage before scheduling, but the insurer makes the final coverage decision. If a claim is denied or only partly covered, you are responsible for the balance. You agree that the information you give us about your policy is accurate.

6. Cash-Back Offer

Up to $200 cash back on insurance-approved windshield replacements. The cash-back amount depends on the vehicle, the glass, and the insurance-approved claim, and is confirmed with you at the time of booking. The offer applies only to insurance-approved windshield replacements, cannot be combined with other offers unless we say so, and may be changed or withdrawn at any time. Any cash-back arrangement is made in compliance with Arizona law.

7. Workmanship and Materials

We use OEM or high-quality aftermarket glass with proper adhesives and industry-standard installation methods, and we stand behind our workmanship. The details of our workmanship guarantee, including its duration and what it covers, are provided with your invoice or on request. The guarantee covers our installation work; it does not cover new damage from road debris, accidents, vandalism, weather, or misuse after the installation. Follow the safe drive-away time and aftercare instructions we give you at the time of service.

8. Payment

For work not covered by insurance, payment is due when the work is completed unless we agree otherwise in writing. Prices exclude any applicable taxes unless stated.

9. Limitation of Liability

To the fullest extent permitted by law, Hatch Auto Glass is not liable for indirect, incidental, or consequential damages arising from use of the website or our services, and our total liability for any claim relating to a service is limited to the amount paid for that service. Nothing in these Terms limits liability that cannot be limited under Arizona law.

10. Third-Party Links

Our website may link to third-party sites (for example, review platforms or social media). We are not responsible for the content or practices of those sites.

11. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the website or our services after a change means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of Arizona. Any dispute relating to these Terms or our services will be handled in the courts of Maricopa County, Arizona, unless applicable law requires otherwise.

13. SMS / Text Messaging Program

How you opt in. You can agree to receive text messages from Hatch Auto Glass in two ways: (1) by checking the text-message consent box (Informational and Marketing messages) on our quote request form and submitting your mobile phone number, or (2) by sending a text message to our business number, (480) 447-3277, which we treat as your consent to receive informational replies. Consent to receive text messages is not a condition of purchasing any goods or services. If you do not check the box, we will contact you about your quote by phone call or email only. Messages may come from any of our business numbers: +1 (480) 447-3277, +1 (480) 454-5627, +1 (520) 494-3769 or +1 (480) 281-2054.

What we send. Informational messages: responses to your questions and form submissions, quotes, customer support, appointment confirmations, reminders, scheduling updates, and technician arrival updates. Marketing messages: occasional promotions, discounts, and information about our auto glass services. Message frequency varies based on your service needs.

How you opt out. Reply STOP to any message to cancel at any time, or reply HELP for help. Message and data rates may apply.

Who sends the messages and how to reach us. Text messages are sent by Hatch Glass (Hatch Auto Glass). Customer support: call or text (480) 447-3277, email 360autoglass360@gmail.com, or use our contact page at https://hatchautoglassrepair.com/contact/.

Hatch Glass Messaging Terms and Conditions

1. Message types: The Hatch Glass messaging program includes Informational messages, such as responses to customer questions and form submissions, quotes, customer support, appointment confirmations, reminders, scheduling updates, and technician arrival updates. It also includes Marketing messages, such as occasional promotions, discounts, and information about our auto glass services.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 360autoglass360@gmail.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in our policies excludes mobile opt-in data.

How we prevent unauthorized sharing. Mobile opt-in and consent records are stored in access-controlled systems and are available only to Hatch Auto Glass staff who need them to respond to you. Our employees are required to keep customer information confidential. We use security safeguards including encrypted connections, access logging, and limited-access credentials, and we do not sell, rent, or disclose opt-in data to any third party.

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Questions about these Terms: