Privacy Policy
Last updated: March 2026
Introduction
Hatch Auto Glass ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose information when you visit our website at https://hatchautoglassrepair.com, contact us by phone, or use our auto glass services.
By using our website or services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.
Information We Collect
Information you provide directly: When you request a quote, schedule service, or contact us, we may collect your name, phone number, email address, vehicle information (year, make, model), insurance provider, service location, and any notes or messages you submit through our forms or communications.
Information collected automatically: When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URL, pages visited, time spent on pages, and other usage data. This information is collected through cookies, web beacons, and similar technologies.
Insurance information: When we process an insurance claim on your behalf, we may collect your insurance policy number, claim number, and coverage details. This information is used solely for the purpose of processing your windshield replacement claim.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and schedule our auto glass services
- To process insurance claims on your behalf
- To respond to your inquiries and quote requests
- To communicate with you about your appointment and service
- To improve our website and services
- To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies and Tracking Technologies
Our website may use cookies — small text files stored on your device — to improve your browsing experience, analyze website traffic, and understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality but will not prevent you from using our services.
We may use third-party analytics services (such as Google Analytics) to help us understand website usage. These services may collect information about your visits to our site using cookies and similar technologies. This data is used in aggregate to improve our website and is not linked to your personal identity.
Third-Party Disclosure
We may share your information with the following third parties only as necessary to provide our services:
- Insurance companies: To process your windshield replacement claim
- Glass suppliers: To order the correct replacement glass for your vehicle
- Service providers: Third-party tools we use for scheduling, communication, or payment processing
- Legal compliance: When required by law, court order, or government regulation
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information that we hold. To exercise these rights, contact us using the information below. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: